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Frenzee — Terms of Service

Last updated: 19 August 2026

These terms are between you and Signal Collective Limited (company number 78789064), a Hong Kong company with its registered office at Unit 2406B, 24/F, Low Block, Grand Millennium Plaza, 181 Queen's Road Central, Sheung Wan, Hong Kong, which operates the Frenzee sourcing and production service ("Frenzee", "we", "us").

They apply when you use frenzee.co, app.frenzee.co, or any other part of the service. If you use Frenzee on behalf of a company, "you" means that company, and you confirm you are allowed to accept these terms for it.

If you do not agree with these terms, please do not use Frenzee.

1. A plain summary

This box is a summary, not a substitute. The clauses below are what actually apply.

  • Frenzee helps you take a product from a spec to a production run: writing the brief, finding factories, sending enquiries, and keeping track of what was quoted, shipped and paid. Clause 2.
  • We are not the manufacturer and we are not a party to your contract with a factory. Clause 3.
  • We do not sell a plan today and we do not ask for payment details. If that changes, we will tell you before it applies to you. Clause 10.
  • What you upload stays yours. Clause 6.
  • Parts of Frenzee are built on AI models. They can be wrong. Clause 7.
  • You can leave at any time and take your data with you. Clause 12.

2. What Frenzee does

Frenzee is a web service for people who make their own physical products. You can use it to describe a product, generate and refine a specification, search a directory of factory listings, send enquiries, compare replies, and keep a record of a production run.

We may change, add to, or remove features. If we remove something you rely on, we will give you reasonable notice where we practically can.

Your account. You are responsible for what happens on your account and for keeping your password and login details to yourself. Tell us promptly at support@frenzee.co if you think someone else has access to your account.

Who may use it. You must be at least 18 years old.

3. What Frenzee is not

This clause matters more than any other, so it is written plainly.

  1. We are not the manufacturer. We do not make, own, store, inspect, or ship any goods.
  2. We are not a party to your contract with a factory. Any purchase order, deposit, payment term, tooling arrangement, or delivery date is between you and that factory. We are not a party to it, we do not sign it, and we cannot enforce it for you.
  3. We do not guarantee a factory's performance, a price, a minimum order quantity, or a delivery date. Nobody honestly can.
  4. Factory listings are information, not a recommendation. Much of the directory is assembled from public sources. A listing appearing in Frenzee is not a statement by us that the factory is suitable, solvent, licensed, ethical, or accurate about itself. Where a rating or certification is shown, it is reproduced from the source and labelled as such; it is not our assessment. You must do your own checks before you commit money.
  5. We are not your lawyer, your accountant, your customs broker, or your compliance adviser. Anything Frenzee shows you about duties, labelling, safety standards, or regulation is general information and may be wrong or out of date for your situation.

If we introduce a service where we do sit between you and a factory commercially, that service will have its own written terms and we will not apply it to you without telling you.

4. What we ask of you

You will give accurate information, keep your account details up to date, and not use Frenzee to break the law.

5. What you may not do

You will not, and will not let anyone else:

  1. copy, modify, or create derivative works of Frenzee, or try to discover its source code or the ideas behind it, except where the law says you may;
  2. resell, sublicense, rent, or otherwise let others use your access;
  3. remove any ownership notices;
  4. test the security of, interfere with, degrade, or work around the access controls of Frenzee;
  5. reach any account, data, or part of Frenzee you were not given access to;
  6. use Frenzee to build a competing service;
  7. scrape or bulk-extract the factory directory by automated means;
  8. upload anything you do not have the rights to, or anything unlawful, abusive, or infringing;
  9. use Frenzee for anything where failure could lead to death, personal injury, or serious environmental damage;
  10. impersonate anyone, or misrepresent who you are to a factory through Frenzee.

Suspension. If you break clause 5, or use Frenzee in a way that materially harms the service or other users, we may suspend your access, with or without notice. We will try to tell you first where that is practical, and we will restore your access once the problem is resolved. If we suspend you, you will be shown the reason and how to contact us.

6. Your content

  1. You keep ownership of everything you upload — your specifications, images, files, messages, supplier lists, and production records ("your content"). We do not claim ownership of it.
  2. The licence you give us is only what is needed to run the service. You allow us to host, copy, display, and process your content so we can provide Frenzee to you, and to send the parts of it you choose to send to a factory. Nothing more.
  3. We keep ownership of Frenzee itself — the software, the interface, and our own materials. These terms give you permission to use it, not ownership of it.
  4. Feedback. If you tell us how to improve Frenzee, we may act on that freely and without owing you anything. This does not give us any rights in your content.

7. AI features

Parts of Frenzee are built on artificial-intelligence models, including models operated by third parties on our behalf.

  1. They can be wrong. AI-generated specifications, translations, summaries, cost estimates, and supplier suggestions may be inaccurate, incomplete, or out of date. They are a starting point for your judgement, not a substitute for it. Check anything you are about to rely on, especially before you spend money.
  2. A human is not reviewing every output. Where a step is done by a person rather than automatically, we will say so in the product.
  3. Training. We do not use your content to train our own models.We reach the AI models we use through a routing service, and we send every request with that service's "do not collect" setting turned on, so your content is only ever sent to model providers that do not retain it or train on it. We keep that setting on; if we ever had to change it, we would tell you under clause 14 before it took effect.To be exact about the limit of that promise: it binds the model providers we route to. The routing service's own handling of requests is governed by its policies, not ours, and we do not control it. We would rather say that plainly than imply a guarantee we cannot give.We may use aggregated, anonymous usage statistics — which cannot identify you or your products — to improve Frenzee.

8. Availability

We aim to keep Frenzee available, but we do not promise it will be uninterrupted or error-free, and we do not offer a service-level guarantee. We may take it down for maintenance, and we will try to do that at a quiet time.

Frenzee is provided "as is". To the extent the law allows, we exclude all warranties, conditions, and terms that are not written in this document — including any implied terms about satisfactory quality, fitness for a particular purpose, or non-infringement.

9. Privacy, security, and confidence

  1. Privacy. How we handle personal data is set out at frenzee.co/privacy, which forms part of these terms.
  2. What not to upload. Do not upload payment card numbers, government identity documents, health records, or other sensitive categories of personal data. Frenzee is not built to hold them.
  3. Confidence. We treat your specifications, designs, supplier lists, and pricing as confidential. We will not disclose them to anyone except: the factory or party you choose to send them to; our service providers, under confidentiality obligations, so they can run the service; or where the law requires it, in which case we will tell you first if we are allowed to.
  4. Anonymity before you commit. Where the product describes an enquiry as anonymous, we will not disclose your name or contact details to a supplier until you choose to release them.

10. Money

Frenzee does not sell a plan today and does not ask for your payment details. There is nothing to pay for using the service as it currently stands.

If we introduce paid plans:

  1. we will publish the price and what it includes before you can buy anything;
  2. we will not start charging an existing account without telling you in advance and asking you to agree;
  3. prices will be stated in a named currency (for example HK$ or US$) and will say whether tax is included;
  4. you will always be able to cancel a paid plan and keep using the free parts of Frenzee;
  5. if a plan renews automatically we will say so before you buy, show you the renewal date, and let you turn renewal off at any time from your account — we will not rely on you forgetting;
  6. we will email you a receipt for every charge.

Money between you and a factory does not pass through Frenzee. You pay a factory directly under whatever terms you agree with them. If that ever changes for a particular service, it will be under separate written terms that say so.

11. What we each promise

  1. Both of us promise we have the authority to enter into these terms.
  2. You promise that you have the rights to the content you upload, and that your use of Frenzee will comply with the law.
  3. We promise to provide Frenzee with reasonable skill and care, and not to materially reduce its core functionality without notice.
  4. We make no promise at all about a third party's goods, services, statements, or conduct. That includes every factory, supplier, and service provider you find or contact through Frenzee.

12. Ending it

  1. You may stop at any time, by closing your account in the product or by emailing support@frenzee.co.
  2. We may end or suspend your access if you materially breach these terms and do not fix it within 30 days of us telling you, or immediately if the breach cannot be fixed or if the law requires it.
  3. If we discontinue Frenzee or stop offering it to you for a reason other than your breach, we will give you at least 60 days' notice, refund any prepaid fees for the period you will not get, and keep your data downloadable for that whole notice period.
  4. Your data on the way out. Before you close your account you can download a copy of your account data from the product. This is available on every plan, including the free one — getting your own data out is never a paid feature. (This is different from the factory tech-pack export, which is a production tool and may be part of a paid plan.) After you close your account, we will delete your content within 60 days, except for anything we must keep by law or that sits in routine backups, which are overwritten on their normal cycle.
  5. What survives. Clauses 3, 6.3, 6.4, 8, 9.3, 11.4, 13, 14 and 15 continue to apply after these terms end.

13. Liability

Please read this clause. It limits what you can recover from us.

  1. Neither of us is liable for loss of profit, loss of revenue, loss of business, loss of goodwill, or any indirect or consequential loss, even if the loss was foreseeable.
  2. We are not liable for anything a factory or other third party does or fails to do — including goods that are defective, late, wrong, non-compliant, or never made; deposits they do not return; or any dispute between you and them.
  3. Our total liability to you for everything arising out of or connected with these terms is limited to the greater of:
    1. the total amount you paid us in the three months before the event giving rise to the claim; or
    2. US$150.
    The floor in (b) is set at roughly three months of our Studio plan (US$49 per month), so that the limit means the same thing whether or not you were paying us when the problem happened. If you are on a plan that costs more than that, (a) applies and is higher.
  4. We do not limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit. If you are a consumer, your statutory rights are unaffected.
  5. You will cover us for claims brought against us by a third party because of content you uploaded that you did not have the rights to, or because of your unlawful use of Frenzee. This does not apply to the extent the claim results from our own breach.

14. Changes to these terms

We may change these terms. If a change materially reduces your rights, we will give you at least 30 days' notice by email or in the product before it takes effect. If you do not accept the change, you may close your account before it applies. Continuing to use Frenzee after that date means you accept the new terms.

We will keep the previous version available so you can see what changed.

15. General

  1. The whole agreement. These terms, together with the privacy policy, are the whole agreement between us about Frenzee, and replace anything said before. Nothing in this clause limits liability for fraud.
  2. If a clause fails. If any part of these terms is unenforceable, the rest still applies.
  3. Not waived by silence. If we do not enforce something straight away, we can still enforce it later.
  4. Transfer. You may not transfer these terms without our written consent. We may transfer them to a company that acquires our business, on notice to you.
  5. No third parties. Nobody other than you and us has rights under these terms.
  6. Independent. Nothing here makes either of us the other's agent, partner, employee, or joint venturer.
  7. Events outside our control. Neither of us is liable for a failure caused by something genuinely outside our reasonable control.
  8. Notices. We will contact you at the email address on your account. You can reach us at support@frenzee.co.
  9. Tell us first. If something goes wrong, email support@frenzee.co before starting a formal claim. We will respond within 14 days and try to resolve it. This does not stop you going to court, and it does not pause any legal deadline.
  10. Law. These terms are governed by the laws of Hong Kong. The courts of Hong Kong have non-exclusive jurisdiction, which means you may also be able to bring a claim in your own country if the law there gives you that right.

16. Contact

Signal Collective Limited
Unit 2406B, 24/F, Low Block, Grand Millennium Plaza
181 Queen's Road Central, Sheung Wan, Hong Kong
Company number 78789064

support@frenzee.co

Intellectual-property complaints go to that same address. Tell us what the material is, where it is in Frenzee, why you own it, and how to reach you. We will acknowledge within 5 business days, and we may remove the material while we look into it.

Parts of these terms are adapted from the Common Paper Cloud Service Agreement v1.0, used under CC BY 4.0. Common Paper does not endorse Signal Collective Limited or this adaptation.