Cancel any time. Refunds without an argument.

Ongoing merchandiser help

• Cancel any time by emailing help@frenzee.co. Cancellation takes effect at the end of the current billing cycle — no early-termination fee.
• Pro-rata refund — if you cancel mid-cycle and ask for a refund of the unused days, we refund. Just email help@frenzee.co.
• Founder-promise refund — if Frenzee broke for you in a way that made it unusable and we couldn’t fix it within 5 business days, we refund the full month, no questions. Email help@frenzee.co.

The production-run take

• Only triggers on a confirmed PO. Browsing factories, sending RFQs, comparing quotes, even getting samples — all free. The take only locks when you confirm the production order in writing.
• Refunded if the factory fails to deliver an inspection-passing sample. If the pre-production sample fails inspection through factory fault and you choose to cancel rather than re-order elsewhere, we refund the take in full.
• Refunded if Frenzee made the factory-matching error. If our shortlist sent you to a factory we should have known was wrong for the spec, we refund the take and help re-source.
• Not refunded if the production completes on spec and you change your mind. The take pays for the work already done — brief writing, sourcing, RFQ routing, QC coordination, milestone management. That work is done whether or not you love the final product.

What we never charge for

• Browsing factories, materials, and categories
• Sending anonymous RFQs
• Receiving quotes back and comparing landed cost
• Sample chasing and approval coordination (only the factory’s own sample fee, paid direct to them)
• Any communication with your matched factories — that happens between you and them, on rails Frenzee provides
• Cancelling
• Requesting your data export (free at any time via email)

How to ask for a refund

Email help@frenzee.co with the subject “Refund” and a one-line description of why. Founder Emily reads every email and responds within 24 hours during Hong Kong business hours. If the request fits the rules above, the refund hits your card in 3–5 business days. If we’re unsure, we err on your side and refund — then we’ll talk about why.