Support
The founder reads every email.
Frenzee is small. The upside: when you email support, the founder reads it personally. What we commit to is below — and it’s what we’ve hit on every email so far.
What to expect
- A reply within 24 hours during Hong Kong business hours (UTC+8, Mon–Fri). Often within the hour.
- The founder reads every customer email until we’re large enough to need a support team. You get a real human response from someone who can fix the thing — not a ticket bot.
- In a hurry? Put “[urgent]” in the subject line. The founder reads urgency tags on her phone.
How to reach us
Email: support@frenzee.co
One inbox, read by a human. No queue, no tier-one script.
Self-service answers
If you’re sourcing for the first time, the Sourcing Guide walks through what a factory-ready brief needs and how to read what comes back — before you ever email us.
Open the Sourcing GuideWhen we’ll say no
Frenzee is an AI merchandiser and production manager. We don’t give legal advice on trade law, clear customs on your behalf, lend or finance capital, or market the finished product. For those, we can point you to partners.